Filing A Complaint

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by professional counselors. Anyone who wishes to file a complaint against a healthcare professional in this state may call the Health Professions Council toll-free complaint referral system: 1-800-821-3205. This automated, statewide number routes a complainant to the appropriate licensing agency. You can also contact the Texas Behavioral Health Executive Council here. You have rights as a consumer in Texas. If you believe your rights as a consumer have been violated, you can file a consumer complaint here, with the Texas Attorney General.

Requesting Records

If you wish to obtain your health care records, or the records of a minor if you are parent or guardian, you must submit a written request to your provider with your name, date of birth, and what records you need using the Release of Information form in the Client Forms section above. Your provider will respond within fifteen business days of receipt of a valid request to make the information available to examine during regular business hours, and make a copy if requested, or to inform the patient if the information does not exist or cannot be found. The provider may charge a reasonable fee for retrieving or copying health information and is not required to permit examination or copying until the fee is paid, unless there is a medical emergency. Unless requested by a state or federal agency, charging of fees is not permitted for patients, their attorneys, or legal authorized representatives for use in supporting an application for disability or benefits assistance, or appeal relating to the denial of disability or benefits, however, a provider is not required to provide more than one copy of a patient's complete medical record without charge. The professional may deny access to any portion of a record if the professional determines that release of that portion would be harmful to the patient's physical, mental, or emotional health.